Communicating with Clients Test #19 Communicating with Clients Test Name* First Last Email* Location* Grand Rapids Saginaw St. Louis Check the box for the correct answer.1. You can make effective observations without communicating.* True False 2. Even if no one speaks, communication occurs when two or more people are together.* True False 3. Telling a client what you are going to do before you do it is not a good idea because it arouses fear.* True False 4. Body language means* Writing on your body Communicating by sigh language Communication by posture and facial expression Writing 5. The need for a warm, caring touch decreases with age.* True False 6. A client can hear even when in a deep comatose state.* True False 7. Your body language should be consistent with what you are saying.* True False 8. Mr. Brown is hard of hearing. How should the home health aide communicate with him?* Speak in higher-pitched tones Shout into Mr. Brown's ear Stand directly in front of Mr. Brown so he can see you speak Whisper 9. When a client becomes demanding and irritable, you should* Express your anger Scold the client Become defensive Listen and respond appropriately 10. Complaints from clients should be taken seriously and investigated to determine if they're valid.* True False EmailThis field is for validation purposes and should be left unchanged.